1. Order Processing

All orders are processed within 2-3 business days (Monday-Saturday, excluding public holidays) after payment confirmation.

2. Shipping Within India
Standard Shipping: 3-10 business days, Free above ₹1499, charges apply below that
Express Shipping: 2-5 business days, Charges apply according to delivery area
Delivery times may vary for remote or rural pin codes.

3. International Shipping
We currently ship to [list countries / “select international destinations”]. International orders typically take 7-20 business days to arrive, depending on destination and customs clearance. Any customs duties, import taxes, or handling fees charged by the destination country are the responsibility of the customer and are not included in the product or shipping price.

4. Order Tracking
Once your order is shipped, you will receive a confirmation email/SMS with your tracking number and courier partner details. You can also track your order via the Order Tracking page on our website.

5. Shipping Delays
While we strive to meet estimated delivery timelines, delays may occasionally occur due to weather, customs, courier network issues, or high order volumes (e.g., sale periods). We appreciate your patience and will keep you informed in case of significant delays.

6. Damaged or Lost Packages
If your package arrives damaged, or if tracking shows delivery but you haven’t received your order, please contact us at support@parlahouse.com or 7023014111 within 48 hours of the delivery status update, along with photos (for damaged items) so we can resolve it quickly.

7. Address Accuracy
Please double-check your shipping address at checkout. Parla House is not responsible for delays or non-delivery caused by incorrect or incomplete addresses provided by the customer. Additional charges may apply for re-shipping returned-to-sender parcels.

8. Cash on Delivery (COD) Orders
For eligible COD orders, customers are required to pay a 10% advance amount at the time of placing the order, with the remaining balance payable on delivery.

This 10% advance amount is strictly non-refundable if the customer refuses to accept the COD order, does not collect the shipment, or cancels the order after it has been dispatched.
The advance payment secures your order and helps us reduce failed deliveries; it will be adjusted against your total order value.
Repeated refusal or non-collection of COD orders may result in COD being disabled for future orders on your account.