1. Introduction
Parla House (“we,” “us,” “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your data when you visit our website or make a purchase.

2. Information We Collect
We may collect the following information:

• Personal details: name, email address, phone number, shipping/billing address
• Order information: purchase history, payment details (processed securely via our payment partners — we do not store full card details)
• Technical data: IP address, browser type, device information, and cookies
• Communication data: messages you send us via email, WhatsApp, or contact forms

3. How We Use Your Information
We use your information to:

• Process and deliver your orders
• Communicate order updates, shipping confirmations, and customer support
• Improve our website, products, and customer experience
• Send promotional offers or newsletters (only if you’ve opted in — you can unsubscribe anytime)
• Comply with legal obligations

4. Sharing Your Information
We do not sell your personal information. We may share it with:

• Shipping/courier partners, to deliver your order
• Payment gateway providers, to process transactions securely
• Service providers who help operate our website (e.g., hosting, analytics)
  We require all third parties to handle your data securely and only for the purposes stated.

5. Cookies
Our website uses cookies to improve browsing experience, remember cart items, and analyze site traffic. You can disable cookies through your browser settings, though this may affect site functionality.

6. Data Security
We take reasonable technical and organizational measures to protect your personal data from unauthorized access, loss, or misuse. However, no method of transmission over the internet is 100% secure.

7. Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, or as required by law (e.g., for tax and accounting purposes).

8. Your Rights
You have the right to:

• Request access to the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data, subject to legal/contractual requirements
• Opt out of marketing communications at any time

To exercise these rights, contact us at support@parlahouse.com.

9. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of those external sites.

10. Children’s Privacy
Our website is not intended for children under 18. We do not knowingly collect personal information from minors.

11. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised “Last updated” date.

12. Contact Us
Email: support@parlahouse.com
Phone/WhatsApp: 7023014111